Generally, we request that you return the bike on the same day since there is a risk of the battery running out. In some cases, we may contact you to confirm your usage on the second day. Please understand this.

If you plan to use the bike for more than one day, please pay attention to overnight parking locations. If you are staying at a hotel, be sure to inform the front desk that you will be parking a bike. If the hotel or condominium requests that the bike be moved, there is a possibility that we will retrieve the bike. If bike retrieval is necessary, a retrieval fee will be charged.

<Retrieval Costs:>
– Within the service area in Kyoto (excluding Yamashina Ward): 11,000 yen (tax included)
– Outside the other service areas: 33,000 yen (tax included)

Note: When we receive your call at the support center, we may confirm your return location using our system. However, it is imperative that you return the bicycle to a local port (excluding full ports) without fail. If the bicycle is not returned properly, we will charge usage fees, retrieval fees, and, in case the bicycle is not found, the actual cost of the bicycle for the period. Please be aware and ensure a proper return.