If you manually lock the bike but forget to press the return completion button in the app, the return process may not be completed. In such cases, please contact the customer support center at 0570-783-677 (available 24/7).

If you forget to lock the bike and leave it unlocked at the port, it is your responsibility to return to lock it as soon as possible. After locking the bike, proceed with the return completion process in the app.

If the bike is lost (or stolen) due to forgetting to lock it, a fee of 165,000 yen (tax included) will be charged. Therefore, please take prompt action.

If you find it difficult to return to lock the bike promptly, we may charge a retrieval fee, so please be aware.

<Retrieval Costs:>
– Within the service area in Kyoto (excluding Yamashina Ward): 11,000 yen (tax included)
– Outside the other service areas: 33,000 yen (tax included)

Note: When we receive your call at the support center, we may confirm your return location using our system. However, it is imperative that you return the bicycle to a local port (excluding full ports) without fail. If the bicycle is not returned properly, we will charge usage fees, retrieval fees, and, in case the bicycle is not found, the actual cost of the bicycle for the period. Please be aware and ensure a proper return.