You can continue riding the bicycle as a regular non-assist bicycle. However, please be sure to return the bicycle before the battery is completely depleted. If the battery is completely drained, you may not be able to unlock and return the bicycle.

In such a situation, please contact our customer support center at [phone number] immediately. Return the bicycle to the nearest port, and the support center will assist you with the return process. If you cannot return the bicycle to a port, and bicycle retrieval is necessary, there will be a retrieval fee charged. Please check the battery level using the control panel on the bicycle’s handlebar as a precaution before starting your ride.

Retrieval Fee Details:
Within Kyoto City Service Area (excluding Yamashina-ku): 11,000 yen (tax included)
Outside the Service Area: 33,000 yen (tax included)

Note: When we receive your call at the support center, we may confirm your return location using our system. However, it is imperative that you return the bicycle to a local port (excluding full ports) without fail. If the bicycle is not returned properly, we will charge usage fees, retrieval fees, and, in case the bicycle is not found, the actual cost of the bicycle for the period. Please be aware and ensure a proper return.