You cannot return the bike at locations other than ports. Please return the bike to the nearest available port.

If you lock the bike outside a port, it will be considered as temporarily parked, and the return process will not be completed, leading to continued usage charges. Additionally, if we identify a bike has been left unattended for an extended period, we may retrieve the bike and charge you for the retrieval cost.

<Retrieval Costs:>
– Within the service area in Kyoto (excluding Yamashina Ward): 11,000 yen (tax included)
– Outside the other service areas: 33,000 yen (tax included)

Note: When we receive your call at the support center, we may confirm your return location using our system. However, it is imperative that you return the bicycle to a local port (excluding full ports) without fail. If the bicycle is not returned properly, we will charge usage fees, retrieval fees, and, in case the bicycle is not found, the actual cost of the bicycle for the period. Please be aware and ensure a proper return.