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Following the DOCOMO BIKE SHARE system update, we confirmed that some customers experienced the following issues between August 1 and around the evening of August 10, 2026:

• Unable to complete the bicycle return process
• Unexpected usage charges
• The previous pricing plan was not correctly reflected
• Unable to log in to a previously used account (User ID)
• Other issues not listed above

Service has now resumed. DOCOMO BIKE SHARE is continuing to confirm the scope of the impact and address the related charges. We sincerely apologize for the significant inconvenience caused to our customers.

Refunds for Usage Charges

DOCOMO BIKE SHARE has announced the following refund policy for usage charges related to the series of issues that began with the delayed completion of maintenance on Saturday, August 1, 2026.

• Eligible customers: All customers who used the service from Saturday, August 1, 2026, until around the evening of Monday, August 10, 2026 (including customers who were able to use the service normally and corporate members. The exact service resumption time will be announced separately by DOCOMO BIKE SHARE, INC.)
• Refund amount: All usage charges incurred during the eligible period will be fully refunded, including charges already paid.
• Charges resulting from return processing: Charges incurred after the issue was resolved as a result of return processing or similar action by DOCOMO BIKE SHARE are also eligible for a refund. Such charges may first be billed and then refunded at a later date.
• Action required: No action is required from customers to receive the refund.

The specific timing and method of the refunds are currently under review. Once determined, they will be announced on the DOCOMO BIKE SHARE notice page. Please check the latest information.

Costs Not Eligible for Compensation

Please note that any costs incurred from using trains, buses, taxis, or any other transportation or means of travel in connection with this issue are not eligible for compensation. Thank you for your understanding.

Inquiries

Please submit inquiries about this matter using the DOCOMO BIKE SHARE inquiry form below.

Instead of individual responses to inquiries, the latest information on the response status and refunds will be provided through notices on the DOCOMO BIKE SHARE website.