You can still ride the bicycle in an “out of range” state, but please be cautious. If you lock the bicycle while in this state and perform temporary parking or any other operation, you won’t be able to unlock the bicycle again.

You should wait until the “out of range” warning disappears from the lock’s operation terminal before any further use. Therefore, we recommend avoiding the use of the bicycle in areas with poor or no cellular network coverage (e.g., deep underground locations or remote mountain areas).

If, by any chance, you are unable to unlock the bicycle, and its retrieval is necessary, please contact our customer support center immediately at 0570-783-677 (available 24/7). Depending on the retrieval location, the following retrieval fees apply:

・Within Kyoto City service area (excluding Yamashina Ward): ¥11,000 (tax included)
・Outside of the deployment area: ¥33,000 (tax included)

Additionally, please ensure that you return the bicycle to a designated port within the system to avoid any further charges. If the bicycle is not returned correctly, you may be subject to usage fees or retrieval charges for the period in question, or if the bicycle is not found, you may be billed the actual cost. Please take note of this.