Please contact our customer support center immediately at 0570-783-677 (available 24/7). We charge a retrieval fee based on the retrieval location as follows:

・Within the service area of Kyoto city (excluding Yamashina-ku, Kyoto city): 11,000 yen (tax included).
・utside of the service area: 33,000 yen (tax included).

If your bicycle has been removed by the local authorities, you must personally retrieve it on the day of removal, pay the storage fee, and complete the return process at our dedicated port. In this case, no retrieval fee will be charged, and you will only be billed for the usage fees incurred during that period.

If your bicycle cannot be found (or is stolen), a fee of 165,000 yen (tax included) will be charged. Please contact us promptly if your bicycle is not found.

Even if you do not contact us, if we confirm incidents such as the removal of bicycles by local authorities, improper parking, or theft, the usage fees from the start of usage to retrieval will be charged in addition to the above fees. Please contact us as soon as possible.

Note: When we receive your call at the support center, we may confirm your return location using our system. However, it is imperative that you return the bicycle to a local port (excluding full ports) without fail. If the bicycle is not returned properly, we will charge usage fees, retrieval fees, and, in case the bicycle is not found, the actual cost of the bicycle for the period. Please be aware and ensure a proper return.