In case of an accident during use, please follow these steps:

(1)Report the accident to the police (Call 110 if there are injuries).
(2)Contact our customer support center at 0570-783-677.

If you experience an accident while using the bicycle, promptly contact the operating office and provide them with the date, time, location, cause, and circumstances of the accident. If necessary, contact the police and follow the legal procedures.

We provide insurance coverage for injuries to users and liability towards third parties. However, for damages exceeding the coverage limit, the user will be responsible. Please review the details in Article 22 (Compensation) of the Terms of Use and on our website.

In cases requiring negotiations or settlements regarding accidents, the user will be responsible for handling the matter independently. Additionally, regardless of the situation, we may claim damages against the user if we must compensate third parties.